FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 2pm, Check Out before midday.
• Is the price per room/apartment or per person?
  The price is per room, per night.
• Is breakfast included in the price and what type of breakfast?
  Yes, it is included.
• Can we settle the bill on arrival?
  yes, if you prefer.
• Which languages are spoken at the reception?
  English, Spanish, French and German.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  3 Floors, no elevator.
• Are there quiet, private, romantic rooms?
  Yes.
• Do the rooms/apartments have a terrace/courtyard?
  Some rooms have a Terrace.
• Do the rooms/apartments have a balcony?
  Some rooms have the balcony.
• Do you have non smoking rooms/apartments?
  yes.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes.
• Is there a telephone with direct dialling in the rooms/apartments?
  yes.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, there is air conditioning and it is seasonal, with any extra charge.
• Do you have an Internet/E-Mail point in the Property?
  Yes.
• Is there a swimming pool? When is it open?
  No, but in Lido there is a municipal swimming pool.
• Is parking or garage available?
  Yes.
• Where can we rent a car?
  Our guests can arrange a car rental with our concierge.
• Which is the nearest airport?
  30 min away by taxi boat.
• Do you have a pickup or shuttle service from and to the airport?
  No, only payable on request.
• Which is the nearest railway station?
  Railway station is at 30 minutes by taxi boat.
• Which is the nearest / how far away is / how do we arrive from the Gondula Station?
  15 minutes.
• Which is the nearest / how far away is / how do we arrive from the nearest "Vaporetto" (Public Transport) station?
  Lido stop is 1 km away from the hotel, 10 minutes on foot.
• Which is the nearest / how far away is / how do we arrive from the nearest Water Taxi Speedboats station?
  Hotel pier.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  Only tennis court.
• Are pets welcome?
  yes.
• Is there a restaurant in the Property?
  yes.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  yes.