FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 2pm, Check Out before 11am.
• Is the price per room/apartment or per person?
  Price is per room.
• Is breakfast included in the price and what type of breakfast?
  Continental Buffet breakfast is included.
• Can we settle the bill on arrival?
  Yes, if you prefer.
• Which languages are spoken at the reception?
  English, French.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  We have one floor.
• Are there quiet, private, romantic rooms?
  Yes, there are.
• Do the rooms/apartments have a terrace/courtyard?
  1 room has a terrace canal view and some other rooms have a canal OR courtyard view.
• Do the rooms/apartments have a balcony?
  Yes.
• Do you have non smoking rooms/apartments?
  Yes, we have.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, ther is.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is a direct line telephone.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, there is.
• Do you have an Internet/E-Mail point in the Property?
  No, sorry.
• Is there a swimming pool? When is it open?
  No, there isn't.
• Is parking or garage available?
  No, sorry.
• Where can we rent a car?
  Piazzale Roma at GARAGE SAN MARCO (with 10% discount).
• Which is the nearest airport?
  About 10 km.
• Do you have a pickup or shuttle service from and to the airport?
  Yes, We can arrange this service at 80/90,00 euro about.
• Which is the nearest railway station?
  10 minutes on waterbus N°1 or 82.
• Which is the nearest / how far away is / how do we arrive from the Gondula Station?
  In front of hotel.
• Which is the nearest / how far away is / how do we arrive from the nearest "Vaporetto" (Public Transport) station?
  Ca'D'Oro( 1 minute walking from the hotel ).
• Which is the nearest / how far away is / how do we arrive from the nearest Water Taxi Speedboats station?
  In front of hotel.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  There is no fitness center in the Property.
• Are pets welcome?
  No, sorry.
• Is there a restaurant in the Property?
  No there isn't.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, you can.