FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 2pm, Check Out before midday. Please let us know in advance what time you intend to check in.
• Is the price per room/apartment or per person?
  Per room per night.
• Is breakfast included in the price and what type of breakfast?
  Yes, continental served in rooms.
• Is heating included in the price?
  Yes.
• Can we settle the bill on arrival?
  Yes.
• Which languages are spoken at the reception?
  English, French, German and Spanish.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  One room at ground floor, the rest of the rooms at first floor, no elevator.
• Are there quiet, private, romantic rooms?
  Yes.
• Are linens and towels provided or do I need to bring my own?
  Yes.
• Do the rooms/apartments have a terrace/courtyard?
  No.
• Do the rooms/apartments have a balcony?
  No.
• Do you have non smoking rooms/apartments?
  Yes.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  There is air-conditioning, no Extra Charge.
• Is there a dining room where we could sometimes all dine together?
  No.
• Do you have an Internet/E-Mail point in the Property?
  No.
• Is there a swimming pool? When is it open?
  No, but in summer you can reach the Famous Lido beach at 30 minutes boat ride.
• Is parking or garage available?
  At Piazzale Roma.
• Where can we rent a car?
  At Piazzale Roma.
• Which is the nearest airport?
  1 hour by boat from the hotel.
• Do you have a pickup or shuttle service from and to the airport?
  Yes with private boat taxi on payment.
• Which is the nearest railway station?
  15 minutes by boat from the hotel.
• Which is the nearest / how far away is / how do we arrive from the Gondula Station?
  St. Mark square, 10 meters from hotel.
• Which is the nearest / how far away is / how do we arrive from the nearest "Vaporetto" (Public Transport) station?
  "San Silvestro", few steps from the hotel.
• Which is the nearest / how far away is / how do we arrive from the nearest Water Taxi Speedboats station?
  "San Silvestro", few steps from the hotel.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  No.
• Is there a restaurant in the Property?
  No.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes.