FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 2pm, Check Out before 11am.
• Is the price per room/apartment or per person?
  Price is per room per night.
• Is breakfast included in the price and what type of breakfast?
  Yes, American style breakfast is included.
• Can we settle the bill on arrival?
  Yes.
• Which languages are spoken at the reception?
  English and French.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There is a lift in the building.
• Are there quiet, private, romantic rooms?
  Yes, the Penthouse and the Love rooms are very romantic.
• Do the rooms/apartments have a terrace/courtyard?
  Some rooms have a balcony or terrace.
• Do the rooms/apartments have a balcony?
  Some rooms have a balcony.
• Do you have non smoking rooms/apartments?
  The Deluxe Rooms and Penthouse are non-smoking, and the Standard Rooms are smoking.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Colour TV in all room. Penthouse room with satellite
• Is there a telephone with direct dialling in the rooms/apartments?
  Direct dial telephone.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Air conditioning in all superior and penthouse room
  standard room on request.
• Do you have an Internet/E-Mail point in the Property?
  Yes on request.
• Is there a swimming pool? When is it open?
  No, but in Lido there is a municipal swimming pool.
• Is parking or garage available?
  Yes, guarded parking.
• Where can we rent a car?
  At Venice Airport or at Piazzale Roma Car Terminal.
• Which is the nearest airport?
  About 50 minutes by waterboat.
• Do you have a pickup or shuttle service from and to the airport?
  No.
• Which is the nearest railway station?
  About 35 minutes by public waterboat.
• Which is the nearest / how far away is / how do we arrive from the Gondula Station?
  In St. Mark's Square.
• Which is the nearest / how far away is / how do we arrive from the nearest "Vaporetto" (Public Transport) station?
  "Lido" is within 200m. from the hotel.
• Which is the nearest / how far away is / how do we arrive from the nearest Water Taxi Speedboats station?
  "Lido" is within 200m. from hotel.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  Is near hotel.
• Are pets welcome?
  Yes.
• Is there a restaurant in the Property?
  No.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes.