FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from midday, Check Out before 11am.
• Is the price per room/apartment or per person?
  Prices are per room.
• Is breakfast included in the price and what type of breakfast?
  Buffet breakfast is included in the price.
• Can we settle the bill on arrival?
  Yes, you can.
• Which languages are spoken at the reception?
  English, French, German, Spanish and Russian.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are two floors and there is no lift.
• Are there quiet, private, romantic rooms?
  Yes, all of them.
• Do the rooms/apartments have a terrace/courtyard?
  Only one room with balcony.
• Do the rooms/apartments have a balcony?
  Yes, there is one room overlooking the canal that has a balcony.
• Do you have non smoking rooms/apartments?
  On request.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, there is a satellite TV in every room.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is a direct dialling telephone in every room.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, there is air conditioning and it is included in the price.
• Do you have an Internet/E-Mail point in the Property?
  No but there is an internet point nearby.
• Is there a swimming pool? When is it open?
  No, there is not.
• Is parking or garage available?
  No, the nearest parking is Piazzale Roma.
• Where can we rent a car?
  Ask at the reception.
• Which is the nearest airport?
  Marco Polo.
• Do you have a pickup or shuttle service from and to the airport?
  No, but there is shuttle to Piazzale Roma.
• Which is the nearest railway station?
  Santa Lucia.
• Which is the nearest / how far away is / how do we arrive from the Gondula Station?
  It can pick you at the hotel entrance.
• Which is the nearest / how far away is / how do we arrive from the nearest "Vaporetto" (Public Transport) station?
  Ferrovia e Riva di Biasio.
• Which is the nearest / how far away is / how do we arrive from the nearest Water Taxi Speedboats station?
  In front of the hotel.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is not.
• Are pets welcome?
  Small animals on request.
• Is there a restaurant in the Property?
  No, but there are many nice restaurants in the area and our staff will be happy to help you.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, you can.