FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 3pm, Check Out before 11am.
• Is the price per room/apartment or per person?
  The price is per room, per night, including buffet breakfast, all taxes and service.
• Is breakfast included in the price and what type of breakfast?
  Yes.
• Can we settle the bill on arrival?
  Yes.
• Which languages are spoken at the reception?
  English, French, Spanish, German.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are 4 floors with elevator.
• Are there quiet, private, romantic rooms?
  Yes.
• Do the rooms/apartments have a terrace/courtyard?
  Only two have a terrace some others a balcony with view on the wonderfull garden.
• Do the rooms/apartments have a balcony?
  As above, some rooms have a balcony.
• Do you have non smoking rooms/apartments?
  Of course!
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes.
• Is there a telephone with direct dialling in the rooms/apartments?
  All the rooms have telephone with direct dialling.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  There's the air conditioning in the summer and heating in the winter without any additional charge..
• Do you have an Internet/E-Mail point in the Property?
  Yes.
• Is there a swimming pool? When is it open?
  No, but in Lido there is a municipal swimming pool.
• Is parking or garage available?
  No, in piazzale roma (we have a discount of 10%).
• Where can we rent a car?
  Piazzale Roma.
• Which is the nearest airport?
  30 minutes by taxi.
• Do you have a pickup or shuttle service from and to the airport?
  No.
• Which is the nearest railway station?
  20 minues with waterbus.
• Which is the nearest / how far away is / how do we arrive from the Gondula Station?
  50 meters only on request.
• Which is the nearest / how far away is / how do we arrive from the nearest "Vaporetto" (Public Transport) station?
  Accademia, 50 meters.
• Which is the nearest / how far away is / how do we arrive from the nearest Water Taxi Speedboats station?
  Accademia 50 meters.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  Just small size.
• Is there a restaurant in the Property?
  No, but can suggest many restaurants close to the Hotel.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes.