FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 2pm, Check Out before midday. Please let us know in advance what time you intend to check in.
• Is the price per room/apartment or per person?
  The price is per room, per night.
• Is breakfast included in the price and what type of breakfast?
  Yes. Buffet breakfast.
• Can we settle the bill on arrival?
  Yes.
• Which languages are spoken at the reception?
  English, French, German, Spanish.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  On the 4th floor.
• Are there quiet, private, romantic rooms?
  Yes.
• Are linens and towels provided or do I need to bring my own?
  Included.
• Do the rooms/apartments have a terrace/courtyard?
  No.
• Do the rooms/apartments have a balcony?
  No.
• Do you have non smoking rooms/apartments?
  Yes.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, satellite TV.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, free of charge.
• Is there a dining room where we could sometimes all dine together?
  No.
• Do you have an Internet/E-Mail point in the Property?
  Yes.
• Is there a swimming pool? When is it open?
  No.
• Is parking or garage available?
  No. Discount of 10 % in Garage San marco at Piazzale Roma (car parking of the city).
• Where can we rent a car?
  In Piazzale Roma.
• Which is the nearest airport?
  Marco Polo Airport (1 hour by shuttle boat and 30 minutes by taxi boat).
• Do you have a pickup or shuttle service from and to the airport?
  No.
• Which is the nearest railway station?
  Railway station is at 10 minutes by Vaporetto and 5 by taxi boat.
• Which is the nearest / how far away is / how do we arrive from the Gondula Station?
  S. Marco, 10 minutes walk.
• Which is the nearest / how far away is / how do we arrive from the nearest "Vaporetto" (Public Transport) station?
  Rialto, 1 minute walk.
• Which is the nearest / how far away is / how do we arrive from the nearest Water Taxi Speedboats station?
  S. Marco, 10 minutes walk.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  No.
• Is there a restaurant in the Property?
  No.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes.