FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 2pm, Check Out before 11am. Check in Luggagies after 09.00 a.m.
• Is the price per room/apartment or per person?
  The price is per room per night.
• Is breakfast included in the price and what type of breakfast?
  Yes, a continental breakfast with fresh products is included.
• Is heating included in the price?
  Yes, it is.
• Can we settle the bill on arrival?
  No.
• Which languages are spoken at the reception?
  English.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are four floors, 3 of them served by an elevator.
• Are there quiet, private, romantic rooms?
  Yes, the rooms are very romantic with a splendid canal view.
• Are linens and towels provided or do I need to bring my own?
  Yes, everything is provided.
• Do the rooms/apartments have a terrace/courtyard?
  Yes a double room have a terrace.
• Do the rooms/apartments have a balcony?
  No, they have not.
• Do you have non smoking rooms/apartments?
  Yes, we a non-smoking property.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, there is a tv with sat channels in each room.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, there is air conditioning included in the price.
• Is there a dining room where we could sometimes all dine together?
  Yes, there is our cosy breakfast room.
• Do you have an Internet/E-Mail point in the Property?
  No, we have not.
• Is there a swimming pool? When is it open?
  No, there is no swiming pool.
• Is parking or garage available?
  No, it is not.
• Where can we rent a car?
  At the airport and car terminal at Piazzale Roma.
• Which is the nearest airport?
  Venice Marco Polo Airport.
• Do you have a pickup or shuttle service from and to the airport?
  No, we have not.
• Which is the nearest railway station?
  Venice Santa Lucia.
• Which is the nearest / how far away is / how do we arrive from the Gondula Station?
  There is a Gondula Station 15 meters from the property.
• Which is the nearest / how far away is / how do we arrive from the nearest "Vaporetto" (Public Transport) station?
  San Silvestro stop.
• Which is the nearest / how far away is / how do we arrive from the nearest Water Taxi Speedboats station?
  There is a Taxi Station 15 meters from the property.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is not.
• Are pets welcome?
  No, they are not.
• Is there a restaurant in the Property?
  No, there is not.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, you can.