FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check In from 3pm, Check Out before 10am. Please let us know in advance what time you intend to check in.
• Is the price per room/apartment or per person?
  Prices are per apartment.
• Is breakfast included in the price and what type of breakfast?
  No, breakfast service is not available.
• Is heating included in the price?
  Yes, heating is included.
• Can we settle the bill on arrival?
  Yes, if you want to.
• Which languages are spoken at the reception?
  English, Spanish, German and French.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  The apartment is located on the first floor and there is no elevator.
• Are there quiet, private, romantic rooms?
  The whole apartment is very romantic and quiet.
• Are linens and towels provided or do I need to bring my own?
  Linens and towels are provided.
• Do the rooms/apartments have a terrace/courtyard?
  No, there are no terraces.
• Do the rooms/apartments have a balcony?
  One of the rooms has a balcony.
• Do you have non smoking rooms/apartments?
  The apartment is no smoking.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, there is a TV.
• Is there a telephone with direct dialling in the rooms/apartments?
  No, there is not a telephone
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  The apartment is provided with air conditioning included in the price.
• Is there a dining room where we could sometimes all dine together?
  Yes, there is a dining room.
• Do you have an Internet/E-Mail point in the Property?
  No, we do not have an Internet point.
• Is there a swimming pool? When is it open?
  Yes, just across the road, and it is open from 9 am to 9 pm.
• Is parking or garage available?
  No, there is no parking or garage
• Where can we rent a car?
  Piazzale Roma.
• Which is the nearest airport?
  Marco Polo.
• Do you have a pickup or shuttle service from and to the airport?
  No, we do not.
• Which is the nearest railway station?
  Santa Lucia.
• Which is the nearest / how far away is / how do we arrive from the Gondula Station?
  "San Marco" 8 minutes public boat ride.
• Which is the nearest / how far away is / how do we arrive from the nearest "Vaporetto" (Public Transport) station?
  Sant'Alvise.
• Which is the nearest / how far away is / how do we arrive from the nearest Water Taxi Speedboats station?
  The nearest water taxi stop is 5 Minutes away.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is not.
• Are pets welcome?
  No, sorry.
• Is there a restaurant in the Property?
  No, but there are many nice restaurants in the area.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No, you cannot.