FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from midday, Check Out before 11am. Please let us know in advance what time you intend to check in.
• Is the price per room/apartment or per person?
  Prices are per room.
• Is breakfast included in the price and what type of breakfast?
  Breakfast is included and it is a continental buffet breakfast.
• Can we settle the bill on arrival?
  Yes, it is possible.
• Which languages are spoken at the reception?
  English, French and Italian.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are 3 floors. There is one elevator.
• Are there quiet, private, romantic rooms?
  Yes, all of them.
• Do the rooms/apartments have a terrace/courtyard?
  Yes, 3 rooms have a private terrace.
• Do the rooms/apartments have a balcony?
  No, there are no balconies.
• Do you have non smoking rooms/apartments?
  Yes, we do.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, every room is equipped with a satellite TV.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is a direct dial telephone in every room.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  There is air conditioning without extra charge and is available from the 15th May to the 30th September.
• Do you have an Internet/E-Mail point in the Property?
  Yes, we do.
• Is there a swimming pool? When is it open?
  No, there is not.
• Is parking or garage available?
  No but we can provide ticket discount for the San Marco Park in Piazzale Roma.
• Where can we rent a car?
  In Piazzale Roma or Tronchetto.
• Which is the nearest airport?
  Marco Polo Airport.
• Do you have a pickup or shuttle service from and to the airport?
  No, we do not.
• Which is the nearest railway station?
  Santa Lucia Station.
• Which is the nearest / how far away is / how do we arrive from the Gondula Station?
  San Zaccaria at about 50 meters from the Hotel.
• Which is the nearest / how far away is / how do we arrive from the nearest "Vaporetto" (Public Transport) station?
  San Zaccaria at about 50 meters from the Hotel.
• Which is the nearest / how far away is / how do we arrive from the nearest Water Taxi Speedboats station?
  San Zaccaria at about 50 meters from the Hotel.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is not.
• Are pets welcome?
  No, sorry.
• Is there a restaurant in the Property?
  No, there is not but there are many nice restaurants in the area.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, you can.