FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 2pm, Check Out before 11am. Please let us know in advance what time you intend to check in.
• Is the price per room/apartment or per person?
  Rates are per room.
• Is breakfast included in the price and what type of breakfast?
  Yes.
• Can we settle the bill on arrival?
  Yes.
• Which languages are spoken at the reception?
  Italian, English, German, and French.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  1 floor, 20 steps.
• Are there quiet, private, romantic rooms?
  Yes.
• Do the rooms/apartments have a terrace/courtyard?
  No.
• Do the rooms/apartments have a balcony?
  No.
• Do you have non smoking rooms/apartments?
  All rooms are non smoking.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, Satellite TV in all rooms.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  All rooms have air conditioning depending on the season. No extra charge.
• Do you have an Internet/E-Mail point in the Property?
  Yes.
• Is there a swimming pool? When is it open?
  No.
• Is parking or garage available?
  Piazzale Roma.
• Where can we rent a car?
  Piazzale Roma.
• Which is the nearest airport?
  Marco Polo Venice (VCE), 6 km.
• Do you have a pickup or shuttle service from and to the airport?
  No.
• Which is the nearest railway station?
  Santa Lucia.
• Which is the nearest / how far away is / how do we arrive from the Gondula Station?
  Accademia.
• Which is the nearest / how far away is / how do we arrive from the nearest "Vaporetto" (Public Transport) station?
  Accademia (number 1 or 82) and Zattere (numbers 51, 52, 61, 62).
• Which is the nearest / how far away is / how do we arrive from the nearest Water Taxi Speedboats station?
  0n request taxi can arrive in Rion San Trovaso just 100 meters from the hotel.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  No.
• Is there a restaurant in the Property?
  No.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes.