FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 4pm, Check Out before 10am.
• Is the price per room/apartment or per person?
  The price is per apartment.
• Is breakfast included in the price and what type of breakfast?
  The breakfast is not included in the price, but we can provide a continental breakfast on request.
• Is heating included in the price?
  The heating is included in the price.
• Can we settle the bill on arrival?
  Guests can settle the bill on arrival.
• Which languages are spoken at the reception?
  The staff at the reception speaks english, french and German.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  The residence has five floors and there is a lift.
• Are there quiet, private, romantic rooms?
  The apartments are very quiet,private and romantic.
• Are linens and towels provided or do I need to bring my own?
  We provide linens and towels and the daily cleaning of the apartment except the cooking area (cooking are on request).
• Do the rooms/apartments have a terrace/courtyard?
  The residence has no terrace or courtyard.
• Do the rooms/apartments have a balcony?
  Some of the apartments have a balcony.
• Do you have non smoking rooms/apartments?
  There are no non smoking apartments.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Each apartment has a satellite TV.
• Is there a telephone with direct dialling in the rooms/apartments?
  Each apartment has telephone with direct dialling.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  The residence has air conditioning in each apartment and it is included in the price.
• Is there a dining room where we could sometimes all dine together?
  Each apartment has a dining room.
• Do you have an Internet/E-Mail point in the Property?
  There is an internet point in the residence.
• Is there a swimming pool? When is it open?
  No swimming pool.
• Is parking or garage available?
  There are parking available in Piazzale Roma and Tronchetto.
• Where can we rent a car?
  The nearest place to rent a car is in Piazzale Roma and the staff of the residence can help you for any bookings.
• Which is the nearest airport?
  The nearest airport is the Venice Marco Polo Airport.
• Do you have a pickup or shuttle service from and to the airport?
  We have not a pickup o shuttle service, but guests can easily arrive by the public transports at the nearest stop of Rialto and San Marco.
• Which is the nearest railway station?
  The nearest railway station is Venice Santa Lucia.
• Which is the nearest / how far away is / how do we arrive from the Gondula Station?
  The gondola station is just out of the residence.
• Which is the nearest / how far away is / how do we arrive from the nearest "Vaporetto" (Public Transport) station?
  The nearest vaporetto stations are Rialto or San Marco, both are about 2/3 minutes walk from the residence.
• Which is the nearest / how far away is / how do we arrive from the nearest Water Taxi Speedboats station?
  The watertaxi station is near to the residence, the staff can provide to book you a taxi any time.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  There is not a fitness center in the residence.
• Are pets welcome?
  Sorry, we do not accept animals.
• Is there a restaurant in the Property?
  There is no restaurant in the residence, but there are many restaurants nearby and staff can help you with bookings.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Each apartment has a Internet access.