FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 2pm, Check Out before 11am.
• Is the price per room/apartment or per person?
  The price is per room per night.
• Is breakfast included in the price and what type of breakfast?
  A very rich breakfast buffet is included in the price. The breakfast buffet consists in: warm drinks (coffee, milk, cappuccino, tea, chocolate), plum-cakes, fruit juices, bread, several kinds of marmelades, honey, butter, cheese, cornflakes and free scrumbbled eggs.
  
• Can we settle the bill on arrival?
  Guests can settle the bill on arrival.
• Which languages are spoken at the reception?
  The staff has very wide experience in hotel business and speaks English, German, French and Spanish.
  
• How many floors are there in the building and do you have an elevator (lift) in the building?
  The Donà Palace Hotel consists in 5 floors with lift.
• Are there quiet, private, romantic rooms?
  The bedrooms are very clean, welcoming, quiet, private and romantic.
  
• Do the rooms/apartments have a terrace/courtyard?
  One suite room has the private terrace with external jacuzzi.
• Do the rooms/apartments have a balcony?
  No, there are no balconies.
• Do you have non smoking rooms/apartments?
  The Donà Palace Hotel has smoking and non smoking bedrooms.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  All our rooms are equipped with Sat-TV with several international channels.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is telephone with direct dialling.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  All bedrooms have free air conditioning during the summer season.
• Do you have an Internet/E-Mail point in the Property?
  All rooms have an internet access.
• Is there a swimming pool? When is it open?
  No, there is not.
• Is parking or garage available?
  Not in the Hotel but in Piazzale Roma where you will find pubblic garages.
• Where can we rent a car?
  In Piazzale Roma.
• Which is the nearest airport?
  The nearest airport is Marco Polo airport located 20 kilometers from the Hotel.
• Do you have a pickup or shuttle service from and to the airport?
  We have private water taxi for arrivals and departures from and to the Hotel. For informations contact the booking dept.
• Which is the nearest railway station?
  The nearest railway station is Venezia Santa Lucia.
• Which is the nearest / how far away is / how do we arrive from the Gondula Station?
  Just few minutes walking.
• Which is the nearest / how far away is / how do we arrive from the nearest "Vaporetto" (Public Transport) station?
  The nearest Vaporetto station is San Marco located 5-10 minutes walking from the Hotel.
• Which is the nearest / how far away is / how do we arrive from the nearest Water Taxi Speedboats station?
  The Hotel has private landing.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is not.
• Are pets welcome?
  No, pets are not allowed.
• Is there a restaurant in the Property?
  Yes, we have 2 restaurants in front of the hotel.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, you can.