FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 2pm, Check Out before 11am.
• Is the price per room/apartment or per person?
  The price is per room.
• Is breakfast included in the price and what type of breakfast?
  Yes, breakfast is included.
• Can we settle the bill on arrival?
  Yes, you can settle the bill on arrival.
• Which languages are spoken at the reception?
  Italian, English, French.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are six floors and three elevators.
• Are there quiet, private, romantic rooms?
  Yes, there are quiet and private rooms.
• Do the rooms/apartments have a terrace/courtyard?
  Some of the rooms do have a terrace.
• Do the rooms/apartments have a balcony?
  Some of the rooms do have a balcony.
• Do you have non smoking rooms/apartments?
  Yes, the hotel is all non smoking.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, there are TV in each room.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is a direct telephone in each room.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes,there is airconditioning free of charge.
• Do you have an Internet/E-Mail point in the Property?
  Yes, we do have an Internet point.
• Is there a swimming pool? When is it open?
  No, there is no swimming pool.
• Is parking or garage available?
  Yes, garage is available.
• Where can we rent a car?
  You may ask at the reception.
• Which is the nearest airport?
  Venice Marco polo is the closest airport.
• Do you have a pickup or shuttle service from and to the airport?
  Yes, we do have a shuttle service.
• Which is the nearest railway station?
  Venezia Mestre is the closest train station.
• Which is the nearest / how far away is / how do we arrive from the Gondula Station?
  Piazzale Roma is the nearet gondula station.
• Which is the nearest / how far away is / how do we arrive from the nearest "Vaporetto" (Public Transport) station?
  Piazzale Roma is the nearest vaporetto station.
• Which is the nearest / how far away is / how do we arrive from the nearest Water Taxi Speedboats station?
  Piazzale Roma is the nearest water taxi station.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  Yes, there is a fitness center in the property.
• Are pets welcome?
  Yes, pets are allowed.
• Is there a restaurant in the Property?
  No, there is no restaurant.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, you can connect the modem from the rooms.