FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 1pm, Check Out before 11am.
• Is the price per room/apartment or per person?
  The given prices are the daily rate per room.
• Is breakfast included in the price and what type of breakfast?
  Yes, buffet breakfast.
• Can we settle the bill on arrival?
  Yes.
• Which languages are spoken at the reception?
  English, French and German.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  5 floors. yes, there is the elevator.
• Are there quiet, private, romantic rooms?
  Yes all rooms are quiet and romantic.
• Do the rooms/apartments have a terrace/courtyard?
  No.
• Do the rooms/apartments have a balcony?
  Yes, 3 rooms has private terrace.
• Do you have non smoking rooms/apartments?
  Yes.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, there is air conditioning, free of charge.
  it is seasonal.
• Do you have an Internet/E-Mail point in the Property?
  No.
• Is there a swimming pool? When is it open?
  No.
• Is parking or garage available?
  No.
• Where can we rent a car?
  At Venice Airport or at Tronchetto Parking.
• Which is the nearest airport?
  About 1 hour by public boat and about 30 minutes by water taxi.
• Do you have a pickup or shuttle service from and to the airport?
  No.
• Which is the nearest railway station?
  About 30 minutes by waterbus or private watertaxi.
• Which is the nearest / how far away is / how do we arrive from the Gondula Station?
  The nearest gondula station is San Marco.
• Which is the nearest / how far away is / how do we arrive from the nearest "Vaporetto" (Public Transport) station?
  The nearest Vaporetto stops are Vallaresso-San Marco and Rio San Moisè.
• Which is the nearest / how far away is / how do we arrive from the nearest Water Taxi Speedboats station?
  From Rio San Moisè is only 2 minutes walk.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  Only very small pets.
• Is there a restaurant in the Property?
  No.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No.