FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check-in: from 02.00 pm.
  Check-out: before 11.00 am.
• Is the price per room/apartment or per person?
  The price is per room.
• Is breakfast included in the price and what type of breakfast?
  Yes, continental breakfast.
• Can we settle the bill on arrival?
  Yes.
• Which languages are spoken at the reception?
  Italian, English.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  The hotel is on the first floor, without a lift.
• Are there quiet, private, romantic rooms?
  Yes, they are all very quite.
• Do the rooms/apartments have a terrace/courtyard?
  No.
• Do the rooms/apartments have a balcony?
  Yes, all the rooms have a balcony.
• Do you have non smoking rooms/apartments?
  Yes, the hotel is all non smoking.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, there is a TV with international channels.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is a telephone with direct dialing.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, free of charge.
• Do you have an Internet/E-Mail point in the Property?
  No.
• Is there a swimming pool? When is it open?
  No.
• Is parking or garage available?
  No.
• Where can we rent a car?
  At the train station.
• Which is the nearest airport?
  Venice airport, 13.5.
• Do you have a pickup or shuttle service from and to the airport?
  No.
• Which is the nearest railway station?
  Santa Lucia Train Station at 15 minutes by "Vaporetto".
• Which is the nearest / how far away is / how do we arrive from the Gondula Station?
  San Marco Square.
• Which is the nearest / how far away is / how do we arrive from the nearest "Vaporetto" (Public Transport) station?
  Arsenale, lines 1 - 41 - 42. San Zaccaria lines 1 - 51 - 52 - 82 - 41 - 42.
• Which is the nearest / how far away is / how do we arrive from the nearest Water Taxi Speedboats station?
  San Marco Square.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  No.
• Is there a restaurant in the Property?
  No.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No.