FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check-in: from 02.00 pm.
  Check-out: before midday.
• Is the price per room/apartment or per person?
  Per room and per night.
• Is breakfast included in the price and what type of breakfast?
  Buffet breakfast is included.
• Can we settle the bill on arrival?
  Yes.
• Which languages are spoken at the reception?
  French, English, German and Spanish.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  From 1st up to 5th floor with elevator.
• Are there quiet, private, romantic rooms?
  Junior suites are most romantic and overlooking the roofs, quiet superior rooms are available.
• Do the rooms/apartments have a terrace/courtyard?
  Yes.
• Do the rooms/apartments have a balcony?
  Yes, overlooking the lagoon.
• Do you have non smoking rooms/apartments?
  Yes.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes all are provided with TV.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes all are provided with internet access.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes. No extra charge.
• Do you have an Internet/E-Mail point in the Property?
  No.
• Is there a swimming pool? When is it open?
  Not in Venice, only at the Lido (Beach resort area).
• Is parking or garage available?
  N/A
• Where can we rent a car?
  N/A
• Which is the nearest airport?
  35 kilometers.
• Do you have a pickup or shuttle service from and to the airport?
  Can be arranged.
• Which is the nearest railway station?
  Santa Lucia, 4 kilometers,
• Which is the nearest / how far away is / how do we arrive from the Gondula Station?
  Just in front of the Hotel, along embankment and lagoon.
• Which is the nearest / how far away is / how do we arrive from the nearest "Vaporetto" (Public Transport) station?
  San Zaccaria.
• Which is the nearest / how far away is / how do we arrive from the nearest Water Taxi Speedboats station?
  Ask the concierge desk.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  No.
• Is there a restaurant in the Property?
  Yes.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes in addition all TV have remote control key board to give full access on Internet.