FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 1pm until 8pm, Check Out before 10am. Please let us know in advance what time you intend to check in.
• Is the price per room/apartment or per person?
  The price is per day per room/apartment.
• Is breakfast included in the price and what type of breakfast?
  Continental breakfast is included in the Bed & Breakfast accomodation (only for the suite). Continental breakfast with room/terrace service: bread, butter, jam, marmelade, coffe/tea, orange juice, eggs, cheese, brioches.
• Is heating included in the price?
  Heating is included in the price.
• Can we settle the bill on arrival?
  Sure.
• Which languages are spoken at the reception?
  English, French, Spanish.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are four floor and there is an elevator.
• Are there quiet, private, romantic rooms?
  Yes.
• Are linens and towels provided or do I need to bring my own?
  They are all provided.
• Do the rooms/apartments have a terrace/courtyard?
  Yes,they have a roof garden terrace or a courtyard.
• Do the rooms/apartments have a balcony?
  No.
• Do you have non smoking rooms/apartments?
  All non smoking rooms.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  There is a satellite tv set.
• Is there a telephone with direct dialling in the rooms/apartments?
  No, there is only an internal connection.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  All the rooms are airconditioned without any charge.
• Is there a dining room where we could sometimes all dine together?
  Only in the apartments.
• Do you have an Internet/E-Mail point in the Property?
  Yes.
• Is there a swimming pool? When is it open?
  There is a pubblic swimming pool opened daily.
• Is parking or garage available?
  Pubblic parking is always available.
• Where can we rent a car?
  At the airport or in Piazzale Roma.
• Which is the nearest airport?
  Venice(Marco Polo International Airport)
• Do you have a pickup or shuttle service from and to the airport?
  There is a pubblic shuttle service to Lido island every 30 minutes.
• Which is the nearest railway station?
  Venice Santa Lucia railway station.
• Which is the nearest / how far away is / how do we arrive from the Gondula Station?
  It takes 15 minutes to reach a gondula station (city center).
• Which is the nearest / how far away is / how do we arrive from the nearest "Vaporetto" (Public Transport) station?
  It is a 5 minutes walk to the Lido pier (S.M.Elisabetta).
  It is possible to get a private taxi car or a pubblic bus (A line) and get off at the first stop.
• Which is the nearest / how far away is / how do we arrive from the nearest Water Taxi Speedboats station?
  5 minutes walk.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  Sorry, no.
• Are pets welcome?
  Sorry, no.
• Is there a restaurant in the Property?
  No,but there are several restaurants in the surroundings.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Not yet.