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FAQs - Frequently Asked Questions
 
  • At what time can we check-in and out?
    Check In from 3pm, Check Out before 10am. Please let us know in advance what time you intend to check in.
  • Is the price per room/apartment or per person?
    Price is per apartment.
  • Is breakfast included in the price and what type of breakfast?
    Breakfast is not included.
  • Is heating included in the price?
    Heating is included in the price.
  • Can we settle the bill on arrival?
    No, you can not.
  • Which languages are spoken at the reception?
    English and French.
  • How many floors are there in the building and do you have an elevator (lift) in the building?
    The apartment is located at the 1st floor and there is no lift.
  • Are there quiet, private, romantic rooms?
    The bedroom in apartment Palazzo del Moro 1 is very clean, welcoming, quiet, private and romantic.
  • Are linens and towels provided or do I need to bring my own?
    The linens and towels are provided.
  • Do the rooms/apartments have a terrace/courtyard?
    The apartment does not have a terrace.
  • Do the rooms/apartments have a balcony?
    The apartment does not have a balcony.
  • Do you have non smoking rooms/apartments?
    Yes.
  • Is there a TV in the rooms/apartments? Are there international channels (satellite TV)?
    The apartment have a TV, but no international channels.
  • Is there a telephone with direct dialling in the rooms/apartments?
    The apartment does not have a telephone with direct dialling.
  • Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
    The apartment has air conditioning.
  • Is there a dining room where we could sometimes all dine together?
    The apartment has the dining room.
  • Do you have an Internet/E-Mail point in the Property?
    The apartment does not have an Internet/E-Mail point, but we are glad to inform our guests that an Internet Café is situated at 10 minutes walking.
  • Is there a swimming pool? When is it open?
    No.
  • Is parking or garage available?
    No.
  • Where can we rent a car?
    At the Airport or at Piazzale Roma.
  • Which is the nearest airport?
    Venezia Airport.
  • Do you have a pickup or shuttle service from and to the airport?
    The apartment does not offer a shuttle service from the airport but it is really very easy and cheap to go from the Venice Marco Polo airport or from the Treviso San Giuseppe airport to apartment.
  • Which is the nearest railway station?
    Venezia Santa Lucia.
  • Which is the nearest / how far away is / how do we arrive from the Gondula Station?
    Rialto.
  • Which is the nearest / how far away is / how do we arrive from the nearest "Vaporetto" (Public Transport) station?
    Rialto.
  • Which is the nearest / how far away is / how do we arrive from the nearest Water Taxi Speedboats station?
    Rialto.
  • Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
    No.
  • Are pets welcome?
    Yes.
  • Is there a restaurant in the Property?
    No.
  • Can I connect my modem so that I can surf the Internet from my room/apartment?
    No.