FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check In from 2pm until 8.30pm, Check Out before 10.30am. Please let us know in advance what time you intend to check in.
• Is the price per room/apartment or per person?
  The price is per apartment.
• Is breakfast included in the price and what type of breakfast?
  Breakfast is not served but we can provide the guests with a breakfast basket upon extra charge.
• Is heating included in the price?
  Yes, it is.
• Can we settle the bill on arrival?
  Yes, you can.
• Which languages are spoken at the reception?
  French, English and Spanish.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are 5 floors and there is no lift. The apartment is situated on the second floor.
• Are there quiet, private, romantic rooms?
  Yes, our rooms are very quiet.
• Are linens and towels provided or do I need to bring my own?
  Yes, they provided.
• Do the rooms/apartments have a terrace/courtyard?
  Yes, the building does have an internal courtyard.
• Do the rooms/apartments have a balcony?
  Yes, the building does have a small balcony.
• Do you have non smoking rooms/apartments?
  Yes, all the premises are non smoking.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, there is a Sat/Tv.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, but the use is not included in the price.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, there is, it is individually controlled and included in the price.
• Is there a dining room where we could sometimes all dine together?
  Yes, there is a spacious living room with a table which can comfortably accommodate up to 8 guests.
• Do you have an Internet/E-Mail point in the Property?
  No, we do not have but there is an Internet Point nearby.
  If you have a laptop you can surf the Internet.
• Is there a swimming pool? When is it open?
  No, there is not but the municipal swimming pool is situated 10 min walking distance from us.
• Is parking or garage available?
  No, parking is not available. Our guests can park their car at "Tronchetto" or Piazzale Roma and then reach our property by waterbus.
• Where can we rent a car?
  In Piazzale Roma.
• Which is the nearest airport?
  Venice "Marco Polo" airport.
• Do you have a pickup or shuttle service from and to the airport?
  No, we do not.
• Which is the nearest railway station?
  "Santa Lucia" railway station.
• Which is the nearest / how far away is / how do we arrive from the Gondula Station?
  The nearest Gondula Station is "S. Tomà", 8 min walking distance.
• Which is the nearest / how far away is / how do we arrive from the nearest "Vaporetto" (Public Transport) station?
  The nearest "Vaporetto" station is "Cà Rezzonico", 5 min walking distance.
• Which is the nearest / how far away is / how do we arrive from the nearest Water Taxi Speedboats station?
  The nearest Water Taxi Speedboats station is "Cà Rezzonico", 5 min walking distance.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is not but there is a private fitness centre with sauna and gym few metres far from us.
• Are pets welcome?
  Yes, they are.
• Is there a restaurant in the Property?
  No, there is not but on request we can organize special dinners for our guests only.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, you can (extra charge depending on usage).