FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 2pm, Check Out before 10.30am.
• Is the price per room/apartment or per person?
  The price is per room.
• Is breakfast included in the price and what type of breakfast?
  Yes, buffet breakfast is included in the price.
• Can we settle the bill on arrival?
  Yes, if you want to.
• Which languages are spoken at the reception?
  English, French, German, Spanish.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are 2 floors and there is an elevator.
• Are there quiet, private, romantic rooms?
  Yes, all of them.
• Do the rooms/apartments have a terrace/courtyard?
  No, there are no terraces.
• Do the rooms/apartments have a balcony?
  Yes, there are some rooms with balcony.
• Do you have non smoking rooms/apartments?
  Yes all the rooms are non smoking.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, there is a satellite TV in every room.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is a direct dialling telephone in every room.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, there is air conditioning in every room without extra charge.
• Do you have an Internet/E-Mail point in the Property?
  Yes, internet available.
• Is there a swimming pool? When is it open?
  No, there is not.
• Is parking or garage available?
  Yes at Piazzale Roma terminal or at Tronchetto island.
  They are both half an hour away.
• Where can we rent a car?
  At Piazzale Roma Terminal or at Marco Polo Venice airport.
• Which is the nearest airport?
  Marco Polo international airport.
• Do you have a pickup or shuttle service from and to the airport?
  No, we do not.
• Which is the nearest railway station?
  Santa Lucia Venice train station.
• Which is the nearest / how far away is / how do we arrive from the Gondula Station?
  Accademia, 2 minutes away. From the Gondola stop Accademia walk straight along "Rio Terra Della Carita'", take the second street to the right, "Calle del Pistor" where you will find the entrance to Palazzo Guardi at n° 995.
• Which is the nearest / how far away is / how do we arrive from the nearest "Vaporetto" (Public Transport) station?
  The nearest Vaporetto stations are Accademia and Zattere.
  From the boat stop ACCADEMIA walk straight along "Rio Terra Della Carita'", take the second street to the right, "Calle del Pistor" where you will find the entrance to Palazzo Guardi at n° 995.
• Which is the nearest / how far away is / how do we arrive from the nearest Water Taxi Speedboats station?
  Accademia stop. From Water Taxi stop walk straight along "Rio Terra Della Carita'", take the second street to the right, "Calle del Pistor" where you will find the entrance to Palazzo Guardi at n° 995.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is not.
• Are pets welcome?
  No, sorry.
• Is there a restaurant in the Property?
  No, there is not but there are many different restaurants nearby.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, you can.