Travellers Reviews
Submitted by Shirley Wriston, Elkton, United States
We were lost for a few moments, as we did not see a sign for the hotel. We were standing approx. 30 feet from the entrance and someone directed us there. Only then did I see a nameplate on the buzzer. However the reception was fantastic and I had my bags carried up a few flights of stairs.
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We had to leave a bit early, but everything was ready to go. We even got a little gift when we checked out!
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A very spacious, clean and pretty room with a beautiful canal view. The location was fantastic. The staff was very friendly and eager to help out.
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Submitted by Debbie Felderman, Ravensdale, United States
We got to the Rosa before check-in time and since the room was not ready the staff was very helpful with taking our bags and keeping them for us we walked parts of Venice.
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Hotel staff was always available and ready to help with any questions we had. They were able to help us plan our daily activities and made helpful recommendations for areas to visit both within Venice and on the Italian mainland.
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We had to hurry our checkout and rush to the airport because of an error on our part in reading of our air reservations. Hotel staff got us thru this panic and to the airport on time - Thank you Johnny !!
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The entry to the hotel is a bit intimidating and first. A bit dark and seems like maybe your coming in the back door. Just takes a trip or two to become used to it.
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A great place to stay and would highly recommend it. Its location is great in that its close to many areas of interest and yet a it off the beaten path.
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Submitted by william farnam, falls church, va, United States
Venice is a very difficult city to navigate for those unfamiliar with it. The directions on the website for the Hotel were better than that provided on Veniceby but still not adequate. If it were my property I would rewrite it entirely! But, that's my only complaint. I love the place!
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just loved it. Will always go there when in Venice, and I think Veniceby is great
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provided useful help in getting our train
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great location, not too touristy, beautiful accomodations, very friendly staff, near a vaporetto stop, terrific value
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Submitted by Michael Kohlas, Bertschikon, Switzerland
Es war ein wunderbares Hotel. Die Leute sind sehr, sehr freundlich und wir wurden herzlich aufgenommen. Wir haben 2 Hunde und auch diese wurden herzlich bedient. Wir würden sofort wieder in dieses Hotel gehen. Es ist super zentral gelegen, in wenigen Minuten ist man an der Rialto Brücke und auch bei den anderen Sehenswürdigkeiten. Unbedingt hin gehen!
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Submitted by Kathryn Donnelly, San Diego, United States
Great location, great room, reasonable rate - overall, we had a terrific stay!
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The AC works well which is a great benefit!
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Submitted by DEBORAH BOULTON, United Kingdom
Very quick and efficient
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SUPERB WILL BE BACK
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VERY EFFICIENT AND LOOKED AFTER OUR BAGS AS WE DID NOT FLY TILL LATE PM
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FRIENDLY< CLEAN< COMFORTABLE< GREAT LOCATION FOR SIGHTSEEING AND BARS AND RESTAURANTS
WILL BE BACK
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Submitted by Patricia Shea, United States
We loved the Palazzo La Residenza. When we called to get better directions, the gentleman was very nice and stood outside to wait for us. The room and bathroom were immaculate and spacious. The breakfast area was lovely. All the staff were warm and welcoming. I plan to give this review to TripAdvisor.com. Overall, a great place to stay. Also very quiet and centrally located!!!The gentleman had received a phone call from my husband at home. He was very helpful in insuring that I was able to reach my husband as my son was sick.
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I would definately stay here the next time we come to Venice!
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Quick checkout using credit card. Friendly staff!
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Excellent location! Very quiet on small canal.
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Quiet hideaway in a very cental part of Venice. Warm, caring staff. Good breakfast.
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Submitted by Josep-Lluís Carbó, Spain
Excellent
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Submitted by Ken Stapleton, Barrington, Cambridgeshire United Kingdom
We found the house numbering system in Venice strange. If we had names of adjacent shops/restaurants it would have been easier.
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We were made most welcome and were very pleased with our stay there.
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We were allowed to leave our baggages in the reception area after checkout until we were ready to leave Venice later in the day, this was very helpful to us.
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The Palazzo La Residenza is central to most of the tourist areas of Venice by walking or waterbus. It is a small, quiet and pleasant place to stay.
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We found the house numbering system in Venice strange. If we had names of adjacent shops/restaurants it would have been easier.
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We were made most welcome and were very pleased with our stay there.
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We were allowed to leave our baggages in the reception area after checkout until we were ready to leave Venice later in the day, this was very helpful to us.
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The Palazzo La Residenza is central to most of the tourist areas of Venice by walking or waterbus. It is a small, quiet and pleasant place to stay.
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We found the house numbering system in Venice strange. If we had names of adjacent shops/restaurants it would have been easier.
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We were made most welcome and were very pleased with our stay there.
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We were allowed to leave our baggages in the reception area after checkout until we were ready to leave Venice later in the day, this was very helpful to us.
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The Palazzo La Residenza is central to most of the tourist areas of Venice by walking or waterbus. It is a small, quiet and pleasant place to stay.
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We found the house numbering system in Venice strange. If we had names of adjacent shops/restaurants it would have been easier.
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We were made most welcome and were very pleased with our stay there.
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We were allowed to leave our baggages in the reception area after checkout until we were ready to leave Venice later in the day, this was very helpful to us.
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The Palazzo La Residenza is central to most of the tourist areas of Venice by walking or waterbus. It is a small, quiet and pleasant place to stay.
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Name of restaurant next door would have assisted as Venice street numbers are difficult to find.
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We were able to leave our baggage in the hotel after checking out until we were ready to leave later in the day.
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For somewhere quiet and comfortable to stay that is fairly central for most of the tourist sights in Venice by foot or water this is about the best location.
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Name of restaurant next door would have assisted as Venice street numbers are difficult to find.
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We were able to leave our baggage in the hotel after checking out until we were ready to leave later in the day.
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For somewhere quiet and comfortable to stay that is fairly central for most of the tourist sights in Venice by foot or water this is about the best location.
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Name of restaurant next door would have assisted as Venice street numbers are difficult to find.
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We were able to leave our baggage in the hotel after checking out until we were ready to leave later in the day.
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none
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For somewhere quiet and comfortable to stay that is fairly central for most of the tourist sights in Venice by foot or water this is about the best location.
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Submitted by JAMES MORTON, STON EASTON, United Kingdom
A very comfortable and welcoming experience. The only problem we had was locating the hotel, as it has no clear sign. Also, the breakfast could have had a little more choice. The accommodation was excellent, and the staff extremely helpful.
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Very comfortable.
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Submitted by Alejandro Vogelman, Argentina
I've agreed for a room overlooking the canal but when I got there they gave us a room overlooking the street. However, they immediately they changed it for another one overlooking the canal.
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not very nice building. Especially the entrance.
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charming little hotel in good location
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Submitted by George L. Lott, Nanaimo, B.C., Canada
We would recommend this hotel to friends and would certainly stay there again. Our only concern was that clariflication of sleeping arrangements of 4 adults in a room would have been appreciated. We were under the impression that two queen size beds would have been provided rather than a queen size bed and two cots. The area was ideal for walking to major attractions. Our stay was very enjoyable, and the staff were friendly and very helpful. George Lott
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Highly recommended. Charming and personable.
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Submitted by BRUCE LAMBERT, United Kingdom
The place is a little hard to find
People with heavy baggage might find the stairs a bit difficult
It is beutifully quiet for such a central location
The location is very central - absolutely ideal to visit all areas of Venice
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Very central very quiet and peaceful
Staff very polite and helpful
Excellent bathroom
Very spacious
I would probably choose somewhere cheaper next time as I thought it was probably a bit overpriced even for Venice
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Submitted by Hrant Yardumian
Wonderful, helpful owner and staff, great location next to the canal and close to many restaurants and shops. Next time we visit Venice we will stay at the Palazzo Rosa again.
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Submitted by Robert Leshko
Although we were very satisfied with our accommodation, we were given only one of the three canal-view rooms agreed upon.
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You should note on the web site that there are two very long flights of steps that must be walked up with luggage.
The accommodation is not suitable for anyone with walking problems because of the large number of steps to be climbed.
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The Palazzo is located on a tiny calle adjacent to the Santa Apostoli canal, and just one bridge (20 meters) away from the Campo of the same name. It is very convenient to a traghetti stop, and only minutes from the Rialto or Ca d'Oro vaporetti. The surrounding neighborhood is charming, with lots of shops and restaurants frequented by Venetians.
The rooms are spacious by Venice standards, with large and well-appointed bathrooms.
The apartments (of which we were given two) face interior rooftops, so it is necessary to keep the shutters closed to keep out the west sun and neighboring eyes.
This was our 5th visit to Venice, and we would not hesitate to stay at the Palazzo again.
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Submitted by Stephen Hughes
Stephen has left no specific comment, however has rated the overall satisfaction rate with a 87% score, his arival experience with a 100% value and his check-out with a 61% rate. |
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Submitted by Tuan
We had a wonderful stay..it was such an atmospheric place just like the city itself..we would certainly recommend the place to our friends and family. Thank you very much la Residenza.
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Submitted by Beth
They seemed to be waiting for us and greeted us by name as we walked in.
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We thought the people working at the 'front desk' were always very kind and helpful. We truelly enjoyed our stary there.
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Smooth and simple.
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Great location. Not noisy like many areas. Great value.
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Submitted by Heike
The room was wonderful. Very comfortable beds and the bathroom was very nice.
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The staff were fabulous! George and the housekeeper were loved by the children. So much attention was given to all of us!! It felt as if we were in our own home!!
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Several recommandations have already been given to friends.
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Submitted by Frances
We had a wonderful stay at Palazzo Rosa. The location was convenient. The staff was extremely friendly and helpful. The rooms were immaculate. If we ever return to Venice we would definitely stay at the Palazzo Rosa.
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The lower lobby is quite a surprise. When we entered we had no idea that the Palazzo Rosa would be as nice as it was until we got to the second level. My only ctiticism would be that the breakfast could have offered more variety. Our daughter and son-in-law who recommended the hotel also had the same feelings.
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Palazzo Rosa is a beautiful, clean hotel in a convenient Venice location. The staff was very helpful and spoke very good Italian. We were especially surprised that the owner spent so much time there and were very pleased with the day receptionist, Alissa.
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Submitted by Joanne
It is not easy to find anything in Venice! The owner met us outside the entrance and was extremely wonderful in making us feel immediately at home. So confusion was kept at a minimum.
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The room was clean, huge, and very comfortable, off a side canal. The entire staff was friendly and always helpful. Close to San Marco, yet it was easy to explore where Venetians live, eat and play around less famous areas.
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Close to the Ca D'Or Vapparetto, and neighborhood osterios and wine bars.
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Stay at Palazzo Rosa when you wish to explore the neighborhoods of Venice while easily accessing the tourist areas, like San Marco Square.
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Submitted by Michaela
The junior suite we booked was nice, but it did not quite match with the picture published on the website. However, as far as I can judge - the other rooms fit well into the pictures shown!
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Check-in time was said to be restricted to 4:30, but the staff in duty waited for us which put some pressure on us to be in the Property as quickly as possible.
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Very professional!
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The staff was very friendly and helpful! It was a real pleasure to be there and the staff made us feel in a real Italian place.
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Submitted by Gary
It was a very nice accomodation and the manager was extremely helpful and personable.
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A highlight of our trip was the manager and his assistant coming out on the balcony to wave goodbye as we left in the water taxi for the airport. They just don't do that in large hotels.
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It's hard to find, even with precise directions. The street numbers don't go in order and there is only a small sign at the end of the street.
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An excellent place to stay, very personable and enjoyable, different from staying in a larger hotel.
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Submitted by Louise
There was no sign outside the property to hint that we had the right building. a very kind Venetian helped us in the end.
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a beautifully re furbished apartment. offered a more personal service than larger hotel chain.
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Submitted by Bryen
Great location, great room, very friendly people - I would recommend it to anyone going to Venice, and considering how expensive Venice Hotels are, a fair price.
You do need a better map - luckily I emailed someone on a web site who sent me detailed instructions - and you do need to tell people it is onle a small brass plate next to the bell that you ring to gain entry
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A more detailed map - give the road and show it is in the corner by the canal.
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brilliant, great room, lovely canal view and really friendly people.
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Submitted by barbara
nice management, good breakfast, excellent coffee.
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the room was clean, quiet, well decorated and roomy. .. the bathroom was spotless and modern. However, it is important to know that your will have to carry bags up the staircase so if one is traveling with large bags this might be an issue.Also, since the residence is unmanned at night this is not the place for someone who wants service or is apprehensive about entering a building without a concierge.
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Submitted by Leon
Palazzo Rosa and its staff were excellent. We will recommend them to friends. The location was difficult to find...very difficult... and many locals were not inclined to assist....
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Very Helpful people at Palazzo Rosa...
I did NOT like the 'free for all' charging of the Gondolieries... There should be a standard, advertised price for their services... I am very dissapointed with this and I will harshly warn friends about this poor practice...
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Private, Clean and Intimate surroundings. With caring staff who are able to assist with answers to most questions...
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Submitted by Vincent
A charming place to stay.
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Submitted by Rosemary
For someone coming from a very different country, it would have been better to say that entry was a door facing the resturant. A larger sign showing the name would have been helpful, we walked past it at first because we didn't see the name by the intercom button.
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It would have been nice to have tea/coffee making facilities in the room.
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The staff were very kind, helpful and ready to accomodate whereever possible, esspecially the girl.
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We thought that the description was absolutely fine.
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A very pleasant hotel, comfortable, clean and worth a return visit. The staff always helpful and understanding.
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Submitted by Louise
We had a wonderful stay. The hotel was lovely and very welcoming.
Our only problem was that we arrived quite late at night and could not find the hotel. The directions on the web were not helpful,and there was no obvious sign outside the hotel to help us. Eventually we met a lovely Italian couple who offered to phone teh hotel for us and then helped us to find it.
If the dirrections on the web had beed clearer we would have been much better off.
We decided to take the water bus to venice as the taxi was 80EUR and the water bus was 10EUR.
I think a lot of people would take this option, but then need some help with the directions on arrival.
Overall though a wonderful stay, once we did arrive everything was perfect.
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The staff in this hptel were extremely helpful. We had to get up at 4 am to catch out flight. The bpy on reception arranged everything for us and even walked us to the bridge where the water taxi would arrive. he waited until we were safely in the taxi. Extremely nice and helpful.
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just the directions. Sometimes flights arrive very late at night and all restaurants and bars etc are closed, so not many people around to ask.
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fabulous, very very central, very comfortable.
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Submitted by Mihajlo
The original studio booked had not been set aside for us and we were initially put in a family room that did not have a view or the facilities we had booked. We stayed in that room for one night and the moved to a room overlooking the canal, which was far better. However it still was not the room we had booked.
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A good location for walking to the sights and for picking up the water bus to other destinations in venice.
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Paid slightly less due to the room mix up, which was fair in the circumstances.
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Good size room and ideal location.
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Submitted by Barbara
The only way we found the hotel was to call with our cell phone and someone walked out to indicate to us the way. I knew we were very near but I don't think I would have found the front door on my own, especially since there is no sign outside with the name of the hotel. The gentleman who came out was very understanding about our confusion.
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Our room was a bit crowded for 5, but would have been great for 2 or 3. We had an interesting view on a relatively quiet canal with lots of opportunities to see daily life on the water.
The staff were very helpful and friendly at all hours, made coffee for us outside of the meal hours, and arranged a free taxi over to Murano.
Overall we were very happy with our stay.
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Something needs to be done about helping people find the front door. I realize addresses in Venice are confusing and I have had this experience there before. Maybe a reference to the restaurant would help.
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Very good value for the price, decent breakfast and centrally located. Easy and interesting walk (with rolling luggage) from the parkade because of the proximity to Strada Nuova.
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Submitted by John
Owner both friendly and helpful also spoke very good English
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A very good reasonable place to stay - beds comfortable and bathrooms lovely.
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Submitted by Mary
We asked for a family room for 5 people. 2 adults and 3 children. Unfortunately we were supplied with a baby's cot rather than a single bed. The only other complaint is that the hotel was very difficult to find and not well indicated. The name also appears to have been changed from Palazzo La Residenza to Palazzo Rosa! Apart from the above our stay was very pleasant and the staff were very helpful. Thanks for your hospitality! Mary
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See above.
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Clearer directions.
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Pleasant,helpful staff. Lovely, spacious rooms with a view. Good value for money.
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Submitted by Brigita
Hi - the directions were fine in terms of how to get to the hotel from the ferry stop. However, when we had found the street of the hotel, we spent ages trying to find the actual hotel as there were no signs. It would be helpful if there were signs, and also to be told that the hotel entrance is at the back of the restaurant.
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We loved the hotel, excellent central location. Staff were pleasant and helpful. The rooms were very nice, bigger than expected, pillowcases and towels changed daily. The rooms were very clean, and the air-conditioning kept things cool. Even though the hotel was central, the rooms were fairly quiet.
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No problems and we were able to pay by credit card.
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Submitted by Daniela
Daniela has left no specific comment, however has rated the overall satisfaction rate with a 62% score, his arival experience with a 83% value and his check-out with a 78% rate. |
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Submitted by Beth
If you want quiet- ask to not be put in the room as you first walk in the door. You hear all the traffic walking in and out.
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very good location- close to all areas you would want to visit!
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Submitted by Todd
Todd has left no specific comment, however has rated the overall satisfaction rate with a 79% score, his arival experience with a 66% value and his check-out with a 61% rate. |
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Submitted by Eva
It was very difficult to find the place. If you are local, then no problems and after once finding it, there was no problem to find it again. But to find it at all, it was quite experince :-)
After we had found it, there was no one to open the door. We are very greateful to neighbour hotel, who did find the right person who did let us in.
It appeared that the man had gone to water-bas station to escord us, but we used another trantsporation.
But it all ended well :-)
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It was really nice saty in there.
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It was very nice that we could left our bag to hotel until we did left Venice.
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Good direction should be priority nr 1!
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I described it aas wonderful place to stay, romantic and and there was a bath :-)
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Submitted by Anonymous
The guest has left no specific comment, however has rated the overall satisfaction rate with a 87% score, his arival experience with a 91% value and his check-out with a 89% rate. |
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Submitted by Anonymous
A very comfortable property, although properties in Venice are not so easy to find, everywhere looks the same!
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Submitted by Anonymous
Very polite and courteous.
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When arriving I was very concerned as the entrance seemed liked an abandoned building. But once I entered the hotel itself I felt very secure. It was very clean and neat. My room was very nice with a large bathroom.
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Submitted by Anonymous
The beds were very comfortable.
The breakfast was minimal. Most hotels now
offer some cereal or yogurt or fruit along
with the basic rolls. It would be a great
added touch to a very nice hotel experience.
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Good, comfortable, reasonable accommodation
in a city glutted with expensive hotels.
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Submitted by Anonymous
We thought that the Hotel sign should have been much larger which would have made it much easier to recognise.
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We had an evening flight and were able to leave our baggage at reception after checking out. A great bonus.
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A clean friendly hotel that is good value for money.
Ideally situated.
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Submitted by Anonymous
The specific directions to the street and proper front door entrance were confusing. While we were finding our way by asking local residents, we discovered other guests were experiencing the same difficulty. Other than that, our experience was very good and when we return to Venezia, we will certainly arrange our accommodations at Palazzo Rosa.
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We were not accustomed to the hard beds and nearly non-existant pillows, although they were the best we had experiences throughout our stay in Italy in various hotels. I believe that more comfortable bed mattresses and pillows would be a wise investment, especially for North American travelers.
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Submitted by Anonymous
It took us one hour to find the place. It is hidden in a corner and no one in the area knew what it was or where it was. Very annoying to lug all my luggage in circles trying to find it.
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We expected a view of the canal - instead there was no view except the roof
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Although very nice, the woman who checked us out did not speak English. We chose this because they advertised that they spoke English.
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Rooms are very small. You have to walk up a very long flight of stairs with your luggage to get to it. I thought it was expensive for what we got.
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Would not recommend it based on cost primarily.
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