FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 2pm, Check Out before midday.
• Is the price per room/apartment or per person?
  The price is per room per night.
• Is breakfast included in the price and what type of breakfast?
  Yes, continental breakfast.
• Can we settle the bill on arrival?
  Yes.
• Which languages are spoken at the reception?
  English, French, Dutch.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  3 floors: no lift.
• Are there quiet, private, romantic rooms?
  Yes, two with canal view, the rest have a beautiful garden view or courtyard view.
• Do the rooms/apartments have a terrace/courtyard?
  No.
• Do the rooms/apartments have a balcony?
  No.
• Do you have non smoking rooms/apartments?
  No.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, both telephone and satellite tv.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes it is seasonal No extra charge.
• Do you have an Internet/E-Mail point in the Property?
  No, but there is one nearby.
• Is there a swimming pool? When is it open?
  No.
• Is parking or garage available?
  No.
• Where can we rent a car?
  Our guests can arrange a car rental with our concierge.
• Which is the nearest airport?
  Airport is 30 minutes by shuttle boat and 25-30 minutes by taxi boat.
• Do you have a pickup or shuttle service from and to the airport?
  We can book a taxi for our clients.
• Which is the nearest railway station?
  Railway station is at 20 by minutes by taxi boat.
• Which is the nearest / how far away is / how do we arrive from the Gondula Station?
  10 minutes walking.
• Which is the nearest / how far away is / how do we arrive from the nearest "Vaporetto" (Public Transport) station?
  2 minutes walking.
• Which is the nearest / how far away is / how do we arrive from the nearest Water Taxi Speedboats station?
  Taxis can be arranged by the concierge any time.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, but just in the front.
• Are pets welcome?
  Small pets.
• Is there a restaurant in the Property?
  No but many in the nearest.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No.