FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 2pm, Check Out before 10am.
• Is the price per room/apartment or per person?
  The price is per room, per night.
• Is breakfast included in the price and what type of breakfast?
  Yes, rates include american buffet breakfast.
• Can we settle the bill on arrival?
  Yes, if you prefer you can.
• Which languages are spoken at the reception?
  English, Italian, Spanish and German.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  Yes, we do have an elevator (lift)and the property has 4 floors.
• Are there quiet, private, romantic rooms?
  Yes, all the rooms are quiet and private.
• Do the rooms/apartments have a terrace/courtyard?
  Yes, some of the rooms have a terrace.
• Do the rooms/apartments have a balcony?
  Yes, some of the rooms have a balcony.
• Do you have non smoking rooms/apartments?
  Yes, we have.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, a satellite TV is available in every room.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, direct dialling telephone available in every room.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, there is the air conditioning without extra charge.
• Do you have an Internet/E-Mail point in the Property?
  Yes, we have.
• Is there a swimming pool? When is it open?
  No, there is not, but beach and swimming pool are reachable in Lido Island.
• Is parking or garage available?
  No, parking is not available.
• Where can we rent a car?
  At Piazzale Roma.
• Which is the nearest airport?
  Venice Airport is 34 km far from the property.
• Do you have a pickup or shuttle service from and to the airport?
  No, we have not.
• Which is the nearest railway station?
  Santa Lucia Railway station, 500 m far from the property.
• Which is the nearest / how far away is / how do we arrive from the Gondula Station?
  In Piazza San Marco.
• Which is the nearest / how far away is / how do we arrive from the nearest "Vaporetto" (Public Transport) station?
  Venezia Santa Lucia, in front of the railway station.
• Which is the nearest / how far away is / how do we arrive from the nearest Water Taxi Speedboats station?
  In front of the railway station.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is not.
• Are pets welcome?
  On request.
• Is there a restaurant in the Property?
  Yes.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, you can.