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Guest Rating

 
82%
433 guests and 33 review

Travellers Reviews


Submitted by Andre Morlet, Livingston, United States

Andre has left no specific comment, however has rated the overall satisfaction rate with a 100% score, his arival experience with a 91% value and his check-out with a 89% rate.
Rating 93%


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Submitted by William Nettleton, Dacula, Georgia 30019, United States

Grazia was wonderful. She was very helpful and cordial. The accomodations at Palazzo Benzon were great. What a location!! The windows on the canal were a marvelous bonus! The no hassle attitude made our stay very enjoyable. As far as I'm concerned its the only way to stay in Venezia!!
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Outstanding!!! We had a great time, and were very comfortable. Quiet neighborhood was a plus!
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Easy. No hassle. Couldn't have been easier!
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All facilities; groceries, restaurants, shopping, and transportation were close by. You need to emphasize the convenience of staying at Palazzo Benzon.
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If you go to Venice, don't stay anywhere else. Palazzo Benzon gives you the true Venetian experience at a comfortable price!
Rating 97%
Submitted by Graeme Jory, Seaforth, Australia

Fantastic location, great apartment with loads of character - made us feel like we lived in Venice. Gondolas right at our front door...what a wonderful place !
Rating 97%
Submitted by Mary Griffen, Gainesville, United States

My friends and I had a great time in Venice and the flat was perfect. We could not have asked for more. Excellent location!!
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Excellent location just off San Marco Square. The flat was very nice with plenty of room. The quality of hotel you would get for the price of this flat would be of much lower quality. I highly recommend this flat.
Rating 92%
Submitted by David Brocklehurst, London, United Kingdom

Area is a little noisy early in the morning due to proximity of markets; this should be pointed outon web site. Otherwise excellent value for money
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We were allowed to leave our bags during the day for no charge which was an excellent additional service
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See above
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very good location; excellent value
Rating 89%
Submitted by Eileen O'Dea, Dover, United States

There was a mix up regarding the apartment at first, but everything worked out wonderful. The apartment was great and everyone was very nice. Thank you for a wonderful time in venice
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Wonderful
Rating 87%
Submitted by lisa apitzsch, 22763 Hamburg, Germany

We just got off and left the key - as advised when comping in. Was ok like this!
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Absolute calme and comfortable place; modern equipped, excellent central location for a visit of Venice.
Rating 80%
Submitted by Daniel Schreckenberg, St. Louis, Missouri, United States

The only reason no one greeted us was because we were early, but we called and they accomodated us very well.
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The apartment needed a little work, but it was all worth it for the location. We were very happy with the accomodations.
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For the price, we couldn't have asked for more.
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No.
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Spacious apartment. Unbelievable location and view. Definitely worth the money.
Rating 80%
Submitted by Graham Bennett, Shrewsbury SY1 4JN, United Kingdom

I did not get directions from your website. Instead Grazia emailed them to me - they were good
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No staff during stay
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We did not 'check out' - we just left
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A good flat for visiting Venice, comfortable but not a flat to spend time in
Rating 74%
Submitted by Stephen Quigley

Because of our late afternoon flight, we needed to leave our bags at the flat. this was not a problem. In fact all parties were very helpful.
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As a very nice ,cosy apartment off the beaten track , but close enough to walk to the main attractions.
Rating 90%
Submitted by Jennifer Rice-Gallo

We had a very nice time. It was very quite and well equipped. The sofas were very dirty though and I would not sit on them. They should be replaced. Also, we never had any hot water in the shower - good thing it was very hot in Venice that week. The air conditioning worked very well ans was necessary in the heat.
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We needed to store our luggage for 8hrs and Mrs Gracia let us store our luggage in her office. She was very kind.
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I am not sure if the web site states that there are many (35) stairs to climb. This could be a problem for some.
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Very pleasant and quite in a Venitian neighbour hood. Close to several water bus stops. Clean and simple accomodations. Good value in very expensive Venice
Rating 89%
Submitted by Geoffrey

Beautiful home, and the location is absolutely AMAZING!
Rating 97%
Submitted by Collis

Excellent service, great accomodations and no complaints
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Nothing else.
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Best choice in an expensive town.
Rating 94%
Submitted by saurin

super location, very nice and roomy apartment, justs need to be maintained better with nicer linen.

highly recommendable
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great location, very recommendable
Rating 93%
Submitted by Tanya

Great!
Nice place with a nice hostess.
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Fantastic, perfect location!
Washing machine, great kitchen, room to sleep four comfortably (2 in bedroom, two in living room) and a fifth on a little bed.
Would highly recommend this apartment.
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No staff- this is an apartment. I think if we'd stayed longer they clean and do towels.
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no, very much as represented.
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Great!
Rating 93%
Submitted by marian

Receptionist was extremly helpful and very friendly. I would certainly recommend this accomodation to friends.
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Central location, flat was clean and spacious. Receptionist was friendly and extremly helpful. Good value for the money.
Rating 92%
Submitted by Nurfilza

perfect!
Rating 90%
Submitted by Kim

we are returning to the same flat next month!
Rating 89%
Submitted by LUTZ

LUTZ has left no specific comment, however has rated the overall satisfaction rate with a 87% score, his arival experience with a 100% value and his check-out with a 78% rate.
Rating 89%
Submitted by Anne

As we were arriving late, we asked if some groceries could be bought for us and this was done very obligingly.
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The property was even more spacious than I expected, and was very clean. It was also well equipped with everything we needed for our stay.
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We were late leaving, and were allowed to use the apartment until our departure even though this was later than the agreed departure time. This was much appreciated.
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The apartment has great character, and a strong sense of history. It is very comfortable and the location is excellent. I would have loved to stay longer.
Rating 86%
Submitted by Susan

No staff at the property. The Flat was in an
excellent location but it was rather dirty
and was in need of some maintenance. The sofa
bed provided let the place down in that it
was very dirty and needed to be thrown away.
In fact there was another sofa bed there
which was far better but there was no room to
use it. There was no hot water available
from the sink in the bathroom and the shower
could only be adjusted to scalding or
freezing.
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Didn't see anyone at checkout just left keys
in flat.
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Should state the excellent location. Aprox. 5
mins walk to St. Marks Sq and Academia bridge.
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Excellent location but in need of a good
clean.
Rating 80%
Submitted by Peter

The arrival was well-arranged and well-
executed. The staff member wasted no time in
pointing things out, collecting the fee, and
getting out of our hair. At first we thought
her extremely efficient. Shortly thereafter
we suspected it was because she did not wish
to be there to experience our increasing
displeasure over the apartment's
shortcomings (see comment below).
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The apartment was equipped with an
absolutely filthy, broken, pull-out couch
which none of us, including my children, who
were expected to sleep on it, wanted to
touch. It's presence caused us to doubt the
state of cleanlines for the whole apartment.
For a good while this distracted us from the
otherwise enjoyable experience the apartment
and location eventually provided for us. It
was a gross misjudgement on the owner's part
and after we checked out I wrote to our
staff member to say as much. Did not hear
back.
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Simply left the keys behind and pulled the
door.
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The Santo Stefano apartment is in a
wonderful location with grocery stores and
many restaurants nearby. It provided us with
a truly enjoyable taste of the local
Venetian lifestyle. However, the current
condition of the apartment and its
furnishings seemed more akin to college frat
house dwellers than to travelling families
or self-respecting Venetians. A definite
pall on the experience.
...
Frat house accommodations in an absolutely
charming and delightful section of the San
Marco district.
Rating 65%
Submitted by Krista

The hot water did not work very well. The place was pretty small...no bells and whistles.
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Very simple, just left my payment and key in the room. I never dealt with any staff or had any assistance.
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It's small, but pretty centrally located.
Rating 31%
Submitted by Anonymous



...
It was absolutely fantastic. Looking forward
to book this very sweet appartement again
(and again)...

Thanks for all,,,

Best,

Joerg Schuster
...
Very great place to stay.
Rating 89%
Submitted by Anonymous

The apartment was a great location...perfect for us!
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The living room furniture was visably more worn than it appeared in the pictures but everything was clean. The towels and bedding were better than we had hoped for.
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The location! The view!
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Spacious, old, hot, perfect location, good value
Rating 89%
Submitted by Anonymous

Map of Venice provided on check-in -- very useful!
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The washing machine in the Apartment Widman was broken (this was one of the main reasons we booked the flat) and although we were promised that it would be fixed during our stay, it wasn't.
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Extremely well-located flat, glad we stayed there instead of one of the hotels.
Rating 86%
Submitted by Anonymous

Since we arrived after 7 pm, we were given directions to the boat stop but once we got off, no one was there to meet us and we didn't have directions to walk to the flat. We had to go into a cafe and ask the patron to phone the person who was to meet us. He came within 2 minutes.
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We had to pay an additional 55 Euro because of our late arrival and the need to hire someone to meet us.
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It was clean, quiet and adequate for 2 to 3 people. Nicely situated for visiting major sites in Venice and close to the boat stops.
Rating 83%
Submitted by Anonymous

It was a little bit misunderstanding, because the flat was placed directly piazza San Marco in the map, but then the flat is really near the rialto bridge, but on the other side. I am sure, that you can change this for the next time on your site in the map for this flat.
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Like writing above: You shall change the map on your site for this flat, because it wasn´t directly piazza San Marco.
Rating 83%
Submitted by Anonymous

The lady that met us, her name is Grazia, was very polite and explained everything we needed to know about our accommodation and gave us a map and leaflets.
Rating 77%
Submitted by Anonymous

On check out - we were told to just leave the key on the table and were free to leave at any time.
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No - all was ok.
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Location was fantastic. Cleaniness could be improved and some of the furniture was looking tired and needed replacement. Otherwise it was a more than acceprable accommodation.
Rating 74%
Submitted by Anonymous

on th e website were 3 beds annonced, we needed
4 beds and it was no problem to get one more bed at the same price

I was missing some small things for cooking, salt soap for cleaning the dishes...
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perfect for families with not more then 4 persons, nice atmosphere
Rating 60%
Submitted by Anonymous

The guest has left no specific comment, however has rated the overall satisfaction rate with a 24% score, his arival experience with a 66% value and his check-out with a 50% rate.
Rating 46%
Submitted by Anonymous

Washing machine not functioning.
Apartment decoration a bit tatty.
Some water drips through lounge ceiling from apartment above.
Cracked toilet seat.
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Venice seems to be very expensive. We had a week in a much nicer apartment in Florence for 2/3 the price.
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Good location. Basic accommodation.
Rating 45%

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