FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 10am until 8pm, Check Out before 10am.
• Is the price per room/apartment or per person?
  The price is per apartment.
• Is breakfast included in the price and what type of breakfast?
  No, the breakfast is not included.
• Is heating included in the price?
  Yes, it is included.
• Can we settle the bill on arrival?
  Yes, you can.
• Which languages are spoken at the reception?
  Italian, English, Spanish, German, French.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  The property is only on ground floor.
• Are there quiet, private, romantic rooms?
  The rooms are very quite.
• Are linens and towels provided or do I need to bring my own?
  The linens and towels are provided.
• Do the rooms/apartments have a terrace/courtyard?
  The rooms have a courtyard and there is also a private garden.
• Do the rooms/apartments have a balcony?
  Yes, the rooms have a balcony.
• Do you have non smoking rooms/apartments?
  No, we do not.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, there is cable TV.
• Is there a telephone with direct dialling in the rooms/apartments?
  No, there is not.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, there is and it is included in the price.
• Is there a dining room where we could sometimes all dine together?
  Yes, there is.
• Do you have an Internet/E-Mail point in the Property?
  No, there is not.
• Is there a swimming pool? When is it open?
  No, there is not.
• Is parking or garage available?
  No, there is not a parking.
• Where can we rent a car?
  You can rent a car at International Venice Airport or we can provide to rent a car for you.
• Which is the nearest airport?
  The nearest airport is International Venice Airport.
• Do you have a pickup or shuttle service from and to the airport?
  No, we do not but we have pick up service from the nearest boat stop.
• Which is the nearest railway station?
  The nearest railway station is Venezia Santa Lucia.
• Which is the nearest / how far away is / how do we arrive from the Gondula Station?
  The nearest is Rialto Bridge Gondula Station, 5 minutes walking.
• Which is the nearest / how far away is / how do we arrive from the nearest "Vaporetto" (Public Transport) station?
  The nearest boat stop is San Silvestro, line number 1. We are pleased to meet you at this station.
• Which is the nearest / how far away is / how do we arrive from the nearest Water Taxi Speedboats station?
  The nearest Water Taxi Speedboats station is at Rialto Bridge, 5 minutes walking. By taxi you can reach the canal nearby the property.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is not.
• Are pets welcome?
  Yes, they are welcome.
• Is there a restaurant in the Property?
  No, there is not.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No, you can not.