FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 2pm, Check Out before 11am.
• Is the price per room/apartment or per person?
  The price is per Room.
• Is breakfast included in the price and what type of breakfast?
  Yes it's included.
• Can we settle the bill on arrival?
  Yes it's possible.
• Which languages are spoken at the reception?
  English, French and Spanish.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  3 floors (no lift).
• Are there quiet, private, romantic rooms?
  Yes for sure...also with a little view on a small typical canal.
• Do the rooms/apartments have a terrace/courtyard?
  No Sorry.
• Do the rooms/apartments have a balcony?
  No Sorry.
• Do you have non smoking rooms/apartments?
  Yes we do.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, Satellite Tv.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Air conditioning is seasonal( from the 1st June to the 15th September)without extra charge.
• Do you have an Internet/E-Mail point in the Property?
  No we are sorry.
• Is there a swimming pool? When is it open?
  In Venice there are municipal swimming pools.
• Is parking or garage available?
  No.
• Where can we rent a car?
  Piazzale Roma.
• Which is the nearest airport?
  Marco Polo Airport.
• Do you have a pickup or shuttle service from and to the airport?
  No we are sorry.
• Which is the nearest railway station?
  Santa Lucia Train Station (just 15 minutes from the hotel by boat).
• Which is the nearest / how far away is / how do we arrive from the Gondula Station?
  At the Rialto Bridge.
• Which is the nearest / how far away is / how do we arrive from the nearest "Vaporetto" (Public Transport) station?
  Vaporetto Stop Rialto.
• Which is the nearest / how far away is / how do we arrive from the nearest Water Taxi Speedboats station?
  Rialto.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  Yes.
• Is there a restaurant in the Property?
  No, there is not.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  We have outside line from the room so you can surf with the same line of the phone.