FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from midday, Check Out before 10.30am.
• Is the price per room/apartment or per person?
  The price is per room.
• Is breakfast included in the price and what type of breakfast?
  Continental buffet breakfast is included in the price.
• Is heating included in the price?
  Yes, it is included.
• Can we settle the bill on arrival?
  Yes, you can.
• Which languages are spoken at the reception?
  English, French, Spanish, Portuguese, Italian are spoken at the reception desk.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are two floors and no elevator.
• Are there quiet, private, romantic rooms?
  yes, there are quiet and private rooms.
• Are linens and towels provided or do I need to bring my own?
  Linens and towels are provided.
• Do the rooms/apartments have a terrace/courtyard?
  No, they do not.
• Do the rooms/apartments have a balcony?
  No, they do not.
• Do you have non smoking rooms/apartments?
  No, we do not.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, in every room there is a cable Tv.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, there is air conditioning and it is seasonal and free.
• Is there a dining room where we could sometimes all dine together?
  No, there is not.
• Do you have an Internet/E-Mail point in the Property?
  No, we do not.
• Is there a swimming pool? When is it open?
  No, there is not.
• Is parking or garage available?
  No, there is not a parking. If you come by car you have to park your car in Piazzale Roma.
• Where can we rent a car?
  You can rent a car in Piazzale Roma.
• Which is the nearest airport?
  Venezia Marco Polo is the nearest airport.
• Do you have a pickup or shuttle service from and to the airport?
  No, we do not.
• Which is the nearest railway station?
  Venezia Santa Lucia is the nearest railway station.
• Which is the nearest / how far away is / how do we arrive from the Gondula Station?
  Santa Maria del Giglio is the nearest gondula station.
• Which is the nearest / how far away is / how do we arrive from the nearest "Vaporetto" (Public Transport) station?
  You have to take Vaporetto number 1 and your stop is number 13: Santa Maria del Giglio is the nearest Vaporetto station. You have to cross Campo Santa Maria del Giglio and turn left, cross the two following bridges and Calle Zaguri where you will find Residenza San Maurizio.
• Which is the nearest / how far away is / how do we arrive from the nearest Water Taxi Speedboats station?
  Calle del Dose is the nearest Water Taxi station.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is not.
• Are pets welcome?
  Yes, they are welcome.
• Is there a restaurant in the Property?
  No, there is not.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  No, you can not.