FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check-in 14.00 pm
  Check-out 11.00 am.
• Is the price per room/apartment or per person?
  Per suite.
• Is breakfast included in the price and what type of breakfast?
  Yes: Is Included.
• Can we settle the bill on arrival?
  No problem, as you prefer.
• Which languages are spoken at the reception?
  English, French, Italian, Spanish.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  5 floors. There is an elevator.
• Are there quiet, private, romantic rooms?
  Quiet, private, and really romantic just like Venice.
• Do the rooms/apartments have a terrace/courtyard?
  Some of these suites have a terrace.
• Do the rooms/apartments have a balcony?
  Yes.
• Do you have non smoking rooms/apartments?
  Yes.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, satellite TV.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  No extra charge for air conditioning.
• Do you have an Internet/E-Mail point in the Property?
  Yes.
• Is there a swimming pool? When is it open?
  No.
• Is parking or garage available?
  No.
• Where can we rent a car?
  There is a concierge who can help you.
• Which is the nearest airport?
  Marco Polo airport.
• Do you have a pickup or shuttle service from and to the airport?
  No.
• Which is the nearest railway station?
  St Lucia Station.
• Which is the nearest / how far away is / how do we arrive from the Gondula Station?
  Gondola Station is next to hotel.
• Which is the nearest / how far away is / how do we arrive from the nearest "Vaporetto" (Public Transport) station?
  Calle Valleresso.
• Which is the nearest / how far away is / how do we arrive from the nearest Water Taxi Speedboats station?
  St.Mark's Square.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  Yes.
• Is there a restaurant in the Property?
  Yes.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes.