FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check-in at 2.00 pm
  Check-out at 11.00 am
• Is the price per room/apartment or per person?
  The price is per room.
• Is breakfast included in the price and what type of breakfast?
  All taxes and breakfast are included.
• Is heating included in the price?
  The heating is included.
• Can we settle the bill on arrival?
  Yes, you can settle the bill on arrival.
• Which languages are spoken at the reception?
  English, German and French.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There is 1 floor without elevator.
• Are there quiet, private, romantic rooms?
  All rooms are very romantic, quiet and private.
• Are linens and towels provided or do I need to bring my own?
  Everything is provided.
• Do the rooms/apartments have a terrace/courtyard?
  No, they don't have a terrace.
• Do the rooms/apartments have a balcony?
  No, a balcony is not available.
• Do you have non smoking rooms/apartments?
  Yes, some non smoking rooms are available.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, there is a satellite TV in each room.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is a direct line telephone in each room.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  Yes, there is air conditionning at no extra charge.
• Is there a dining room where we could sometimes all dine together?
  No, a dining room is not available.
• Do you have an Internet/E-Mail point in the Property?
  No, but all rooms have an internet connection.
• Is there a swimming pool? When is it open?
  No, there is not a swimming pool.
• Is parking or garage available?
  No, parking is not available.
• Where can we rent a car?
  At Piazzale Roma.
• Which is the nearest airport?
  Venice - Marco Polo.
• Do you have a pickup or shuttle service from and to the airport?
  No, only water taxi service.
• Which is the nearest railway station?
  Santa Lucia in Venice.
• Which is the nearest / how far away is / how do we arrive from the Gondula Station?
  There is a gondola station just 50 metres far from us.
• Which is the nearest / how far away is / how do we arrive from the nearest "Vaporetto" (Public Transport) station?
  10 minutes walking from here, at Rialto bridge.
• Which is the nearest / how far away is / how do we arrive from the nearest Water Taxi Speedboats station?
  At Rialto.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is not a fitness centre.
• Are pets welcome?
  Sorry, but pets are not welcome.
• Is there a restaurant in the Property?
  No, a restaurant is not available.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, you can.