FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  Check In from 3pm until 7pm, Check Out before 10am.
• Is the price per room/apartment or per person?
  The price is per apartment per night.
• Is breakfast included in the price and what type of breakfast?
  No, breakfast is not included.
• Is heating included in the price?
  Yes, the heating is included.
• Can we settle the bill on arrival?
  Guests will pay the balance 6 days before the arrival.
• Which languages are spoken at the reception?
  At the reception are spoken French and English.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  The apartment Surian Corte&Canal is on 2°foors and don't have an elevator.
• Are there quiet, private, romantic rooms?
  The apartment Surian Corte&Canal is located in a typical, quiet and romantic Venetian area.
• Are linens and towels provided or do I need to bring my own?
  Linens and towels are provided.
• Do the rooms/apartments have a terrace/courtyard?
  The apartment Surian Corte&Canal has a small terrace.
• Do the rooms/apartments have a balcony?
  No, the apartment Surian Corte&Canal don't have a balcony.
• Do you have non smoking rooms/apartments?
  All our apartments are non smoking.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  The apartment Surian Corte&Canal don't have a international channel, but have a TV.
• Is there a telephone with direct dialling in the rooms/apartments?
  The apartment Surian Corte&Canal don't have a telephone.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  The apartment Surian Corte&Canal there is air conditioning and is seasonal and including in the price.
• Is there a dining room where we could sometimes all dine together?
  Yes, in the apartment Surian Corte&Canal there is a large dining room.
• Do you have an Internet/E-Mail point in the Property?
  No, in the apartment Surian Corte&Canal there isn't the internet.
• Is there a swimming pool? When is it open?
  The swimming pool is located only 15 minutes walking from the apartment Surian Corte&Canal and is open everyday.
• Is parking or garage available?
  Surian Corte&Canal is situated at 20 minutes by public motorboat from the parkings in Piazzale Roma. Guest just have to ask information to the staff who will be glad to help you to find the best accommodation for your cars.
• Where can we rent a car?
  Guest just have to ask information to the staff who will be glad to help you to find the best accommodation for your cars.
• Which is the nearest airport?
  Surian Corte&Canal is situated at 35 minutes by public transport from the Internation Venice Marco Polo airport and is situated at 55 minutes by public transport from the International San Giuseppe Treviso airport.
• Do you have a pickup or shuttle service from and to the airport?
  The apartment does not offer a shuttle service from the airport but it is really very easy and cheap to go from the Venice Marco Polo airport or from the Treviso San Giuseppe airport to Surian Corte&Canal.
• Which is the nearest railway station?
  The apartment Surian Corte&Canal is only 20 minutes walking from Railway station or 15 minutes by waterbus from Railway station.
• Which is the nearest / how far away is / how do we arrive from the Gondula Station?
  The nearest Gondula Station is situated at less than 5 minute walking from Surian Corte&Canal.
• Which is the nearest / how far away is / how do we arrive from the nearest "Vaporetto" (Public Transport) station?
  The nearest Vaporetto Station is situated at less than 5minute walking from Surian Corte&Canal.
• Which is the nearest / how far away is / how do we arrive from the nearest Water Taxi Speedboats station?
  The nearest Water taxi Station is situated at less than 5 minute walking from Surian Corte&Canal.
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  In the property there is not a fitness center but guests can find one just a short walk from Surian Corte&Canal.
• Are pets welcome?
  Yes, the pets are welcome.
• Is there a restaurant in the Property?
  In the nearby of Surian Corte&Canal there are many restaurants.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  It is not possible to surf the Internet from the apartment but we are glad to inform our guests that an Internet Café is situated only 5 minutes walking from Surian Corte&Canal.